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SMS BASED COMPLAIN FLOW MANAGEMENT SYSTEM
MAIN FEATURES
- Complain collection systems on main-SMS server. Instead of calling customer can
register their complain, location, type of complains & contact person & time on
SMS.
- Customer can register the complaints by SMS through their registered mobile numbers.
- Complain registration number can be given to customers. <\li>
- The server will automatically inform the concern Engineer/ Engineers for the complaints
registered.
- On resolution of the complaints the Engineers can send the SMS to update the information
on the server for the work done reporting.
- Regular reports to service manager for complain received & attended on his mobile
by SMS or in his email account.
- Various Templates can be loaded on customer’s mobile from main server for easy &
layman operations.
- Any information related to the customer support can also be sent to the customers
on Inquiry by SMS like Call charges, Annual Maintenance charges etc.
- Confirmation message to customers for work satisfaction.
BENEFITS TO ORGANIZATION
- Reduction in complains registration error while taking the complaints on the phone.
- Easy complain flow, allocation & reporting as mobile is available with all engineers
and customers both.
- Reduction in head-ach of attending call from customers.
- Reducing arguments from engineers for complains not received.
- The management can also judge the efficiency of the Servicing individuals.
- No special data entry required, so manipulation can be reduced from engineer side.
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